RETURNS AND EXCHANGES

If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below). For most items, you have 30 days from the date of delivery to make a return with the following exceptions. RETURN POLICY EXCEPTIONS

Indoor upholstered furniture, including recliners and sofas, delivered wood furniture, garments and clothing items must be returned within 7 days of the delivery date. Ready to Assemble furniture and baby furniture must be returned within 30 days of delivery. Postpaid cell phones must be returned within 14 days of purchase and may be subject to early termination fees depending on the carrier contract. After 14 days, issues should be addressed with the carrier directly. Mattresses and foundations have 60 or 120 day trial periods with different terms and conditions. Mattresses and foundations are eligible for a one-time return or exchange. Mattresses or foundations that are damaged, soiled, infested, stained or missing law tags cannot be returned. Adjustable base beds/foundations cannot be returned. Bed frames and head and footboards must be returned within 60 days of the delivery date.
Christmas season items cannot be returned after December 25. Christmas items purchased after December 25 are final sales and cannot be returned. Custom and personalized items, including custom jewelry cannot be returned. Special orders and gift cards cannot be returned.
Opened music, movies, software, video games, and collectibles cannot be refunded, but if defective, they can be exchanged for an identical item. Some items with open packaging or labels and tags that have been removed, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas powered lawn equipment, breast pumps, power tools, scooters over $149.99, specialty occasion clothing, video cameras/camcorders, handbags, jewelry and watches are not eligible for return and will only be exchanged for an identical item or a substantially similar item of equal value.
Installed Automotive products are covered under specific product warranties provided in connection with Auto services and are listed on the invoice. Items damaged, altered, or abused after delivery to the customer cannot be returned.
Delivery, labor and/or installation fees cannot be refunded. If you return an item for exchange, the replacement merchandise that you receive cannot be refunded, it is only eligible for exchange.
Damage Reporting Requirement For Delivered Items: You must report any visible damage to delivered items within 72 hours of delivery to be eligible for a refund or exchange. If delivered items with visible damage are not reported within this time frame, the refund or exchange will not be accepted. Restocking Fees, Special Order Cancellation Fee (Not applicable in Hawaii or where prohibited by law)

To avoid a 15% restocking fee on consumer electronics, patio furniture, gazebos, canopies, pergolas, air conditioners, dehumidifiers, space heaters and grills, these items must be returned unused and with the original box, product packaging, accessories, and parts. A 15% processing/restocking fee is charged for returned mattresses, foundations, assembled/upholstered indoor furniture, water heaters, and built-in home appliances.
Generators: a $500 restocking fee is charged for the return of Generator whole house standby generators. Restocking fees do not apply when item is returned as defective or because incorrect product was delivered.
Special orders cancelled later than 24 hours after purchase are subject to a 15% order cancellation fee, including special orders on certain automotive merchandise, including special tires and cargo handler tops. For an immediate assistance returning an order please email [email protected] or call us on 2814108820.